Customer Service Rep

Lincare Holdings; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Job summary

Lincare Holdings is seeking a customer service-focused employee in Wisconsin to answer questions, resolve issues, and determine ongoing product/service needs while ensuring compliance with physician directions. The role involves documenting interactions, processing orders, and updating patient information in our systems.

A high school diploma or GED is required, with computer entry skills and potential licensing requirements depending on location.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for a specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls from manual and automated systems.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders and provides education about products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Teaches and assists coworkers when needed.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Documentation

Pharmacy terminology

Education

High School Diploma or GED

Tools

Computerized record keeping system

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.