Customer Service Rep

Lincare Holdings; Williamstown (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Job summary

Lincare Holdings seeks a patient-focused employee to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support compliance to physician direction.

The role involves handling inbound and outbound calls, assessing needs, educating customers about products/services, documenting calls, entering orders, and updating demographic information in our computerized systems. It requires a high school diploma or GED and basic computer entry skills.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound/outbound manual calls and automated dialer.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders and provides education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographics in records.
• Read/analyze documents such as patient orders.
• Communicate effectively with coworkers and patients.

Skills

Customer communication

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

Computerized records system

Order entry systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.