Customer Service Rep

Lincare Holdings; Grand Island (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

Lincare Holdings in Nebraska is seeking a customer service-focused individual to communicate with customers, answer questions, resolve problems, and support physician-directed orders.

The role involves documenting calls, entering orders, verifying demographics, and applying pharmacy terminology in daily tasks, with a strong emphasis on accuracy and patient care.

Qualifications

• High School Diploma, GED or 1–3 months related experience and/or training.
• Computer entry required and basic computer skills.
• Licensing requirements may apply by location.

Responsibilities

• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer communication

Order entry

Pharmacy terminology

Documentation

Training others

Data entry

Demographic updates

Education

High school diploma or GED

Basic computer skills

Licensing requirements (location)

Tools

Computerized records system

Automated dialer (outbound)

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.