Customer Service Representative/ CSR

Randstad; Hickory (NC); On-site; USD 14,120; Full time

Benefits offered by this job

Cafeteria services

Flexible shifts

Job summary

A staffing organization is looking for customer service representatives in Hickory, NC. The role involves assisting clients in the financial industry through inbound and outbound calls. Ideal candidates will have a strong customer service background, ideally with call center experience, and must demonstrate perfect attendance and punctuality during the first 90 days. This position offers flexible working hours with a pay of $10.25 hourly.

Qualifications

• Must have 100% attendance for the first 90 days and being on-time is critical.
• 2+ years of Customer Service/Call Center experience is preferred.
• Steady job history is highly desirable.

Responsibilities

• Responsible for providing excellent customer service to existing clients.
• Handle inbound and outbound follow-up calls regarding account updates.
• Assist customers with questions related to their profiles.

Skills

Customer Service

Call Center

Attendance

Education

High School diploma or equivalent

Job description

Randstad is a global provider of HR services & we’re the 3rd largest staffing organization in the world. We work closely with our clients & candidates to make the perfect match for the both of you.

We are looking for candidates who are into providing excellent customer service in a call center set up; assisting customers and meeting and exceeding the goals of the company. This is a great opportunity to all service-oriented professionals in the market!

Job Description

What you’ll be doing:

• The successful candidate will be primarily responsible for providing excellent customer service to existing clients within the financial industry.
• You will be handling inbound and outbound follow-up calls to update existing profiles and answering questions regarding their account.
• This location has its own cafeteria and beverages available for the use of the employees.
• The client specializes within the Investments, Banking, and Financial industries

On-going Contract-to-Perm (90 day policy)

Pay: $10.25 hourly

Shift: Must be Flexible to work between 9am-9pm M-F for 40 Hours weekly (Including Some Saturdays)

Training: 1st 8:30am-5:30pm M-F

Location: Century Place, S.E. Hickory, NC 28602

Qualifications

Requirements:

• Must have 100% attendance for 1st 90 days and being on-time is critical
• 2+ years of Customer Service/Call Center experience is preferred
• Steady job history is highly desirable
• Financial service, fraud experience preferred
• Pre-employment background, credit, and drug screen required for verification
• Must have a High School diploma or equivalent

Preferences:

• Credit /Debit Card activations & deactivations; online password resets; fraud verification and basic customer service.

Additional Information

Feel free to apply directly by sending me a MS word version of your resume, then contacting me on my direct line listed below.