Solutions Center Representative

Randstad Enterprise; Columbus (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Randstad Enterprise is seeking a highly motivated Client Services Manager to join their team. This role involves providing exceptional customer service and technical support to financial professionals. Candidates should possess an undergraduate degree and have at least one year of relevant experience. The position offers opportunities for professional development and potential transition into Case Management.

Qualifications

• At least one year of experience in customer service or sales-related roles.
• Knowledge of various insurance products and the sales process.
• Understanding of state and local laws relevant to insurance products.

Responsibilities

• Provide support to callers during all phases of the application process.
• Offer technical support and guidance for e-Application systems.
• Educate on specific processes and procedures.

Skills

Customer Service

Sales Knowledge

Technical Support

Communication

Proficiency with Computers

Education

Undergraduate degree in finance, business administration, insurance, economics, or communications

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Randstad Enterprise

Client Services Manager at Randstad Sourceright integrated MSP - A Randstad Enterprise Business

Are you a highly motivated individual with outstanding customer service skills, eager to become a technical expert? We are seeking Solutions Care Representatives with experience working in financial services. In this call center environment, you will primarily work with financial professionals, their assistants, and Brokerage General Agencies (BGA).

As the selected candidate, you will provide support to callers during all phases of the application process, from submission to policy finalization. You will offer technical support and guidance for e-Application systems, give status updates on pending applications and their current requirements, and educate on specific processes and procedures.

Classroom training will be from 9am to 4:30pm, Monday to Friday, for the first 4 weeks. Regular work hours will be from 11:30am to 8pm, Monday through Thursday, and 9:30am to 6pm on Friday.

This role offers excellent professional development opportunities, with potential to transition into Case Management. The training will be a 5-week program, followed by an initial 8 weeks of full-time in-office work. A hybrid schedule (in-office on Tuesday and Wednesday) may be available based on performance.

Must Haves:

• Undergraduate degree in finance, business administration, insurance, economics, or communications (preferred)
• At least one year of experience in customer service or sales-related roles
• Knowledge of various insurance products and the sales process
• Understanding of state and local laws relevant to insurance products in different states
• Proficiency with computers and common office software
• Ability to understand general aspects of plans/contracts and use technology to enhance customer conversations

For immediate consideration, send your resume to [e-mail].

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance and Customer Service

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