Customer Service Rep

Planet Fitness - Baseline Fitness; Carencro (LA); On-site; USD 14,000 - 18,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Carencro, LA seeks a Front Desk Associate to deliver a positive member experience. You will greet guests, handle signups, tours, and inquiries, and assist with member services. The role includes maintaining a clean club and processing account changes, with emphasis on friendly, professional service.

The position requires the ability to lift up to 50 lbs and to stand/walk for most of the shift, across multiple 8-hour shifts.

Qualifications

• Front desk experience preferred.
• Ability to sign up new members and give tours.
• Strong customer service skills.
• Able to lift up to 50 lbs.
• Physical demands include standing/walking most of shift.

Responsibilities

• Greet potential members and provide a positive experience.
• Handle front desk duties, info calls, signups, and tours.
• Address member questions and forward issues to the Club Manager as needed.
• Help maintain neatness/cleanliness of the club.
• Process account changes and assist with member services.

Skills

Customer service

Listening

Problem solving

Diplomacy

Basic computer proficiency

Communication

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time