Customer Service Rep

Harbor Atlantic Partners; Omaha (NE); Ibrido; USD 50.000 - 71.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plans

Descrizione del lavoro

Harbor Atlantic Partners in Omaha, NE is seeking a full-time Customer Service Representative to provide exceptional support via phone, email and chat. You will process requests and transactions while ensuring customer satisfaction and timely resolutions.

You will work with the Customer Service team in our Omaha office, helping to improve service levels and processes. A bachelor’s degree and 2–4 years of experience, plus strong communication, are required; some travel may be involved.

Competenze

• Bachelor's degree in a related field required.
• 2–4 years of relevant customer service experience preferred.
• Strong communication skills and customer orientation.
• Clean driving record for travel roles where applicable.

Mansioni

• Provide exceptional customer support via phone, email and chat.
• Process customer requests and transactions with accuracy.
• Resolve inquiries and address concerns to ensure satisfaction.
• Collaborate with the Customer Service team in Omaha, NE.
• Help improve service standards and processes.

Conoscenze

Communication skills

Office software proficiency

Teamwork/independence

Formazione

Bachelor's degree in a related field

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Harbor Atlantic Partners, a financial services company based in Omaha, NE, seeks a full-time Customer Service Rep. In this role, you will provide exceptional customer support and resolve inquiries.

As a Customer Service Rep, you will handle customer inquiries via phone, email, and chat. You will process customer requests and transactions, ensuring customer satisfaction by addressing concerns and providing timely solutions.

You will work with the Customer Service team in our Omaha, NE office, collaborating to improve customer service standards and processes.

You will be compensated between $50,000 and $71,181 per year, with benefits including health insurance, retirement plans, and possibly other perks. The role involves managing daily operations, coordinating with team members, and ensuring tasks are completed efficiently. You'll need to be proficient in using office software like Microsoft Office Suite, and have strong communication skills to interact with clients and colleagues. The workplace is typically an office environment, though remote work options may be available. Requirements include a bachelor's degree in a related field, typically 2-4 years of relevant experience, and a clean driving record for those roles requiring travel.

You should have excellent communication skills, a strong customer service orientation, and the ability to work independently and as part of a team. Prior experience in customer service is preferred.

Handling customer inquiries, processing customer requests, ensuring customer satisfactionExcellent communication skills, strong customer service orientation, ability to work independently and as part of a team, prior experience in customer service preferred