Customer Service Rep

Jasper Pacific LLC; Philadelphia (Philadelphia County); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plans (401(k) or pension)

Paid time off (vacation, sick leave, &

Job summary

Jasper Pacific LLC in Philadelphia, PA is seeking a full-time Customer Service Representative to handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records. This role emphasizes delivering exceptional service and supporting a loyal customer base.

You'll join a team of 20–30 professionals in a modern office, with a salary range of $48,000 to $67,643 and a benefits package including health insurance, retirement plans, paid time off, and opportunities for

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Proficiency in English.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Handle customer inquiries and resolve issues through phone, email, and chat.
• Assist customers with product information, troubleshooting, and technical support.
• Maintain accurate and up-to-date customer records.
• Provide exceptional service by going above and beyond to meet customer needs.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Analyze customer feedback to identify areas for improvement and implement solutions.

Skills

Excellent communication

Strong problem-solving

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Jasper Pacific LLC, a technology company in Philadelphia, PA, seeks a Customer Service Representative for full-time employment. The role involves handling customer inquiries and issues, ensuring satisfaction and loyalty. Salary ranges from $48,000 to $67,643, with benefits to be discussed.

This position requires responding to customer inquiries via phone, email, and chat. You'll troubleshoot issues, provide solutions, and escalate complex problems. Documentation of all interactions is essential. Regular performance reviews will assess your contributions.

The Customer Service Representative will collaborate with a team of 20-30 professionals in a modern office. The workplace is in Philadelphia, PA, with a focus on teamwork and innovation. A supportive environment encourages professional growth.

The annual salary range for this position is set between $48,000 and $67,643, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Retirement plans, such as a 401(k) or pension scheme, are also offered to help employees save and plan for their future. Paid time off includes vacation days, sick leave, and holidays, ensuring a balanced work-life integration. Additional perks may encompass professional development opportunities, such as tuition reimbursement or access to online courses, to foster career growth. Flexible work arrangements, like remote work options or adjusted hours, may be available to accommodate different lifestyles and responsibilities.

Candidates must have a high school diploma or equivalent. Previous experience in customer service is preferred but not mandatory. Strong communication skills and problem-solving abilities are essential. Proficiency in English is required.

What you will do:

1. Handle customer inquiries and resolve issues through phone, email, and chat.
2. Assist customers with product information, troubleshooting, and technical support.
3. Maintain accurate and up-to-date customer records.
4. Provide exceptional service by going above and beyond to meet customer needs.
5. Collaborate with the sales and support teams to ensure seamless customer experiences.
6. Analyze customer feedback to identify areas for improvement and implement solutions.

What we need:

1. High school diploma or equivalent.
2. Previous experience in customer service or a related field is a plus.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving and decision-making abilities.
5. Proficiency in Microsoft Office Suite.
6. Ability to work in a fast-paced environment and meet tight deadlines.