Customer Care Specialist (Tech Support & Inquiries)

Jasper Pacific LLC; Philadelphia (Philadelphia County); Presencial; USD 48.000 - 68.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Retirement plans (401(k) or pension)

Paid time off (vacation, sick leave, &

Resumo da vaga

Jasper Pacific LLC in Philadelphia, PA is seeking a full-time Customer Service Representative to handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records. This role emphasizes delivering exceptional service and supporting a loyal customer base.

You'll join a team of 20–30 professionals in a modern office, with a salary range of $48,000 to $67,643 and a benefits package including health insurance, retirement plans, paid time off, and opportunities for

Qualificações

• High school diploma or equivalent.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Proficiency in English.
• Proficiency with Microsoft Office Suite.

Responsabilidades

• Handle customer inquiries and resolve issues through phone, email, and chat.
• Assist customers with product information, troubleshooting, and technical support.
• Maintain accurate and up-to-date customer records.
• Provide exceptional service by going above and beyond to meet customer needs.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Analyze customer feedback to identify areas for improvement and implement solutions.

Conhecimentos

Excellent communication

Strong problem-solving

Microsoft Office proficiency

Formação

High school diploma or equivalent

Ferramentas

Microsoft Office Suite

Descrição da vaga

Jasper Pacific LLC in Philadelphia, PA is seeking a full-time Customer Service Representative to handle inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate records. This role emphasizes delivering exceptional service and supporting a loyal customer base.

You'll join a team of 20–30 professionals in a modern office, with a salary range of $48,000 to $67,643 and a benefits package including health insurance, retirement plans, paid time off, and opportunities for