Customer Service Rep

AppleOne Employment Services; Oak Creek (WI); Hybrid; USD 62,000 - 72,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay where required

Job summary

AppleOne Employment Services in Oak Creek, WI is seeking an experienced Customer Service Representative III for a long-term temp-to-hire opportunity. You will support customers by phone and email, follow established procedures, and work within a professional team to ensure accuracy and a positive service experience.

This role emphasizes problem-solving, documentation, and multi-system navigation, with onsite preference but remote options considered.

Qualifications

• Provide customer support by phone and email for routine questions, service issues, and troubleshooting needs.
• Research customer concerns, identify appropriate solutions, and escalate when needed.
• Document customer interactions and recurring issues accurately in computerized systems.
• Navigate multiple applications to gather information, enter data, and track service activity.
• 5 to 7 years of customer service experience preferred.
• College degree is not required.

Responsibilities

• Respond to customer inquiries by phone and email in a timely, professional manner.
• Research routine questions, troubleshoot issues, and provide accurate information or solutions.
• Refer customers to published resources or senior team members when appropriate.
• Accurately document customer interactions and issue details.
• Use computerized systems for data entry, tracking, and troubleshooting.
• Maintain knowledge of products, services, and procedures.

Skills

Customer service experience

Phone & email support

Strong communication

Data entry

Tools

Computer systems

Job description

Job Summary

We are seeking an experienced Customer Service Representative III for a long-term temp-to-hire opportunity in Oak Creek, WI. This role is ideal for a dependable, customer-focused professional with strong communication skills, solid computer proficiency, and experience supporting customers by phone and email. The Customer Service Representative III will be part of a structured, professional team environment where accuracy, responsiveness, and a positive customer experience are valued. Candidates can expect clear procedures, established systems, supportive leadership, and the opportunity to contribute to a stable operation with strong teamwork and consistent daily expectations. This is a great fit for someone who enjoys solving customer issues, navigating multiple systems, documenting details accurately, and providing reliable service in a professional setting.

Key Responsibilities

• Respond to customer inquiries by phone and email in a timely, professional, and customer-focused manner.
• Research routine customer service questions, troubleshoot issues, and provide accurate information or solutions.
• Refer customers to published resources, internal materials, or senior team members when appropriate.
• Accurately document customer interactions, issue details, and recurring problem areas.
• Use computerized systems for data entry, tracking, information gathering, and troubleshooting.
• Maintain a working knowledge of products, services, processes, and established customer service procedures.

Compensation and Benefits

• Pay: $30.00 per hour.
• Job type: Temp-to-hire.
• Schedule options: 7:00 AM to 3:30 PM or 8:00 AM to 4:30 PM.
• Location: Oak Creek, WI 53154.
• Start date: October 15, 2026.
• Contract assignment: Through October 15, 2027.
• Openings: 2.
• Work arrangement: Onsite preferred. Remote candidates may be considered.
• Remote employees may be required to report to the Oak Creek office occasionally for team meetings.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Provide customer support by phone and email for routine questions, service issues, and troubleshooting needs.
• Research customer concerns, identify appropriate solutions, and escalat[e?] when needed.
• Document customer interactions and recurring issues accurately in computerized systems.
• Navigate multiple applications to gather information, enter data, and track service activity.
• 5 to 7 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Comfortable handling customer inquiries through phone and email.
• Strong computer, data-entry, and system navigation skills.
• Ability to work across multiple computerized systems and applications.
• Strong problem-solving and troubleshooting abilities.
• Ability to follow established procedures and accurately document information.
• Professional, dependable, detail-oriented, and customer-focused.
• College degree is not required.

Preferred Qualifications

• Prior experience in a high-volume customer service, call center, office support, or customer operations environment.
• Experience identifying recurring customer issues and communicating trends to internal teams.
• Ability to work independently in an onsite or remote environment while maintaining productivity and service quality.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.