Customer Service Rep

Lincare Holdings; Ashtabula (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Lincare Holdings in Ashtabula, Ohio is seeking an employee to communicate with customers regarding their needs, answer questions, and resolve problems through effective communication.

The ideal candidate will have a High School Diploma or GED, experience in customer service, and be proficient in computer entry. Physical demands include the ability to lift up to 50 pounds occasionally.

Qualifications

• High School Diploma or GED required.
• Related experience or training preferred.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via calls and automated systems.
• Documents calls and updates customer records.
• Assesses compliance with physician orders.

Skills

Customer communication

Problem solving

Documentation

Computer entry

Teamwork

Education

High School Diploma or GED

Job description

Overview

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.