Customer Service Rep

Lincare Holdings Inc.; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings is hiring for a customer service-oriented role in Naples, FL. You will handle inbound and outbound calls, assess needs for products and services, and educate customers on use and benefits. The position requires accurate data entry and order processing within computerized systems.

Applicants should have a high school diploma or GED, be comfortable updating patient records, and comply with location-specific licensing requirements. Training and benefits are offered.

Qualifications

• High school diploma or GED required; basic on-the-job training provided.
• Strong data entry accuracy and computer literacy essential.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicates with customers via inbound and outbound calls, including outbound calls from a dialer.
• Assesses customer need for additional products or services.
• Assesses customer compliance with physician orders and education on products.
• Answers questions and provides customer education regarding products and services.
• Documents calls and enters orders in computerized systems.
• Verifies and updates demographic information in records.

Skills

Customer service

Phone etiquette

Effective communication

Education

High School Diploma/GED

Tools

Data entry

Job description

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.