Customer Service Rep

Lincare Holdings Inc.; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Bozeman, MT is seeking a customer service associate to handle inbound and outbound calls, assess product needs, educate customers on offerings, and document interactions in the system.

The role requires basic computer entry, reading pharmacy terminology, and the ability to follow written and oral instructions. A high school diploma or GED and some related training or experience are expected. Competitive benefits are available.

Qualifications

• High school diploma or GED or 1–3 months related experience or training.
• Computer entry capability is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Documentation

Order entry

Demographic updates

Pharmacy terminology

Training others

Numerical calculations

Instruction following

Education

High School Diploma or GED

Tools

Computer entry

Job description

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.