Customer Service Rep

Lincare Holdings Inc.; Lexington (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings in Lexington, NC is seeking a customer service associate to handle inbound and outbound calls, assess product needs, educate customers, and process orders. The role emphasizes accurate data entry and demographic updates within the system.

The position requires a High School Diploma or GED, 1–3 months of related experience or training, and computer entry skills. Licensing requirements may vary by location; training and advancement opportunities are available.

Qualifications

• High School Diploma or GED required or equivalent, 1–3 months related experience or training preferred.
• Computer entry skills required to log calls and orders accurately.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education about products/services.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders documents.
• Understands pharmacy prescription terminology.
• Collaborates with coworkers and patients.
• Supports training of employees.
• Calculates figures and amounts for frequency and doses dispensed.
• Follows oral and written instructions.

Education

High School Diploma or GED

1–3 months related experience and/or training

Computer entry

Must meet licensing requirements for location

Job description

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.