Customer Service Rep

Lincare Holdings; Modesto (CA); On-site; USD 23,281 - 31,684; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a customer-focused employee in Modesto, California. This role involves communicating with customers via phone to answer questions, resolve issues, and assess ongoing product needs.

Qualified candidates will have a High School Diploma or GED, alongside strong communication skills. The position offers competitive hourly pay, and employees benefit from comprehensive medical coverage, retirement savings options, and tuition reimbursement.

Qualifications

• Must have a High School Diploma or GED.
• 1 to 3 months of related experience or training preferred.
• Proficient in computer entry tasks.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer compliance with physician orders.
• Documents calls and enters customer orders in the system.

Skills

Customer communication

Problem solving

Basic math skills

Computer entry

Education

High School Diploma or GED

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.