Customer Service Rep

Lincare Holdings; Jamestown (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Job summary

Lincare Holdings seeks a customer support associate in Jamestown, NY to answer questions, resolve problems, and support physician-directed product/service needs.

The role requires strong phone and computer entry skills, ability to read prescription terminology, and accurate documentation of calls and orders. Lincare emphasizes training opportunities and comprehensive benefits.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Document calls in computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Assist with training of employees.
• Calculate figures related to frequency and doses dispensed.

Skills

Customer communication

Data/document handling

Pharmacy terminology understanding

Team training support

Computer entry

Education

High School Diploma / GED

1–3 months related experience

Computer entry

Tools

Computerized records system

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.