Customer Service Rep

Lincare Holdings; Detroit Lakes (MN); On-site; USD 22,551 - 30,307; Full time

Job summary

Lincare Holdings is seeking a customer service associate in Minnesota to handle inbound and outbound calls, assist customers with product and service needs, and educate customers on offerings. You will document interactions and update patient and order information in our systems, while supporting compliance with physician directions.

The role requires basic computer entry skills, a high school diploma or GED, and the ability to lift up to 50 pounds as needed.

Qualifications

• High School Diploma or GED or 0–3 months related experience.
• Computer data entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Documentation

Order entry

Training and coaching

Education

High School Diploma

GED

1–3 months related experience

Tools

Computer entry

Job description

Offering $16.37 to $22 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of.