Customer Service Rep

Lincare Holdings; Mukilteo (WA); On-site; USD 35,630 - 47,840; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare Holdings is seeking a customer service oriented roles in Washington. You will handle inbound and outbound calls, educate customers on products and services, and enter orders into the system. Strong data entry and communication skills are essential.

The role requires a High School Diploma or GED and the ability to analyze patient orders and terminology. Training will be provided, with steps for advancement and comprehensive benefits offered.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/training
• Computer entry required
• Licensing requirements may apply for specific locations

Responsibilities

• Communicate with customers via inbound and outbound calls (manual and dialer-generated)
• Assess customer needs for additional products/services
• Assess compliance with physician orders
• Answer questions and educate customers about products/services
• Document calls in computerized record-keeping system
• Enter customer orders into computerized system
• Verify and update demographic information in records
• Read and analyze patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures related to frequency and doses dispensed
• Follow oral and written instructions precisely

Skills

Customer service

Communication

Documentation

Training others

Data entry

Education

High School Diploma or GED

Tools

Computer entry

Job description

Offering $17.13 to $23 per hour

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.

• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.