Customer Service Rep

Lincare Holdings; Jefferson Heights (NY); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings is seeking a customer service associate in the United States (New York area) to handle inbound and outbound calls, educate customers on products and services, and document interactions accurately. The role supports physician-directed care and adherence to prescriptions.

Responsibilities include entering orders, updating demographics, and helping train staff. Requires quick data entry, strong communication, and a GED or high school diploma.

Qualifications

• Customer service and communication skills required.
• Ability to handle inbound and outbound calls and educate customers.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services and educate on offerings.
• Document calls in computerized records; enter orders in system.
• Verify and update demographic information in the records.

Skills

Customer service

Phone calls

Communication

Education

High School Diploma/GED

Computer data entry

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.