Customer Service Rep

Lincare Holdings; Kennewick (WA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in the United States is seeking a customer service associate to handle inbound and outbound calls, assess customer needs for products and services, and educate patients about offerings.

You will document calls, enter orders, verify and update demographics, read patient orders, and support coworkers. A high school diploma or GED with basic computer entry skills and licensing compliance is required; training and benefits are provided.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Provides education about products and services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information.
• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer service

Communication

Data entry

Pharmacy terminology

Education

High school diploma or GED

Tools

Computer systems

Job description

Offering $17.13 to $23 per hour

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.

• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.