Customer Service Rep

Lincare; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Bradenton, FL is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs while ensuring compliance with physician direction.

You will document calls, enter orders, and maintain accurate demographic data in our computerized systems, collaborating with the team to deliver high-quality service.

Qualifications

• Customer communication to answer questions and educate about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information such as address and phone number in computerized records.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records