Customer Service Rep

Lincare; Lafayette (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Lincare is seeking a detail-oriented customer service specialist who communicates with customers, assesses needs for products and services, and supports compliance with physician directions. The role involves documenting calls, entering orders, and updating demographic information in the system.

The position requires basic computer entry, ability to analyze patient orders, and good communication with coworkers and patients; some training of employees may be involved.

Qualifications

• Strong verbal and written communication skills.
• Ability to gather and relay information clearly to customers.
• Ability to train other employees as needed.

Responsibilities

• Handle inbound and outbound calls with customers.
• Identify customer needs for products/services.
• Educate customers about products/services and physician directives.

Skills

Clear communication

Customer service

Training others

Data entry

Numerical skills

Education

High School Diploma / GED

Tools

Computer systems

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.