Customer Service Rep

Lincare Holdings; City of Glens Falls (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Glens Falls, NY, seeks a customer service associate to handle inbound/outbound calls, educate customers on products, and process orders. You will document interactions and verify patient information while supporting regulatory compliance and accuracy in records.

The role emphasizes effective communication, data entry, and teamwork within a healthcare-focused environment.

Qualifications

• HS diploma or GED or 0–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Ensures compliance with physician orders.
• Educates customers about products and services.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.

Skills

Customer service

Communication

Documentation

Order processing

Education

High School Diploma / GED

Tools

Computer entry

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.