Customer Service Rep

LPC Personnel, Inc; Texas; On-site; USD 32,000 - 38,000; Full time

Job summary

LPC Personnel, Inc is seeking multiple Customer Service Representatives to join our busy team in Texas. The role focuses on delivering excellent service, solving problems, and helping customers reach their goals.

You will handle inquiries, provide product information, troubleshoot issues, and maintain accurate records. Strong communication, multitasking, and a bilingual Spanish capability are highly valued to support our diverse client base.

Qualifications

• Experience in customer service or related fields.
• Strong communication and problem-solving abilities.
• Ability to multitask and prioritize effectively.
• Professional demeanor and client rapport skills.
• Spanish language proficiency required.

Responsibilities

• Address customer inquiries and complaints promptly and professionally
• Provide accurate information about products and services
• Troubleshoot and resolve product issues
• Update customer records based on interactions
• Stay informed about products and services to assist customers
• Build and maintain positive, professional relationships with customers

Skills

Customer service

Communication skills

Problem solving

Multitasking

Bilingual Spanish

Job description

Job Description

Position Overview: We are seeking multiple Customer Service Representatives to join our team in a busy, fast-paced environment. The ideal candidate will be committed to delivering excellent customer service, adept at problem-solving, and skilled in helping customers achieve their goals. Strong communication abilities and the capacity to handle high-pressure situations are essential for success in this role.

Responsibilities:

• Address customer inquiries and complaints promptly and professionally
• Provide accurate information about our products and services
• Troubleshoot and resolve product issues and concerns efficiently
• Update customer records based on interactions to ensure accurate documentation
• Stay informed about evolving products and services to better assist customers
• Build and maintain positive, professional relationships with customers

Qualifications:

• Previous experience in customer service, sales, or related fields
• Strong ability to build rapport with clients
• Excellent multitasking and prioritization skills
• Positive, professional demeanor
• Exceptional written and verbal communication skills
• Bilingual in Spanish