Customer Service Rep

Planet Fitness - Baseline Fitness; Hammond (LA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership

Employee Appreciation Program

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet potential members, answer calls, provide tours, and assist with sign-ups and cancellations.

The role emphasizes strong customer service, communication, listening, and teamwork, with duties including BCM amenity usage support and maintaining club cleanliness. Flexible, energetic individuals are encouraged to apply.

Qualifications

• Experience in customer service or guest-facing roles preferred.
• Strong communication and active listening skills.
• Ability to handle inquiries and resolve issues tactfully.
• Proven problem-solving and decision-making abilities.
• Professional demeanor and ability to interact with diverse customers.
• Basic computer proficiency and data entry capability.

Responsibilities

• Greet and assist potential members, delivering a positive first impression.
• Manage front desk tasks including answering phones and tours.
• Assist with member sign-ups, cancellations and account information updates.
• Support BCM amenity usage and escalate issues to supervisor when needed.
• Maintain cleanliness and organization of the front area and club space.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Teamwork

Computer basics

Job description

Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement OpportunitiesEssential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.