Overnight

Planet Fitness - Baseline Fitness; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support

Team Health, Dental and Vision

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Birmingham, AL is seeking a friendly front desk associate to welcome members and guests, answer questions, and support daily club operations.

You will handle check-ins, tours, phone inquiries, and basic computer tasks while delivering outstanding customer service and teamwork in a fast-paced gym environment. This role emphasizes hospitality, reliability, and strong communication to help members get the most from their workouts.

Qualifications

• Excellent customer service skills and a friendly, professional demeanor.
• Ability to listen actively, empathize, and resolve issues.
• Strong communication with customers and team members.
• Willingness to help and support coworkers in a fast-paced environment.

Responsibilities

• Greet and assist potential members and guests to create a positive first impression.
• Answer phones politely and assist with inquiries.
• Assist with member check-ins, sign-ups, cancellations, and BCM amenity usage.
• Maintain club cleanliness and support front desk tasks and tours as needed.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement OpportunitiesEssential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.