Customer Service Rep

Planet Fitness; Ventura (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Ventura, CA seeks a friendly team member to provide a superior member experience. You will greet guests, answer questions, guide tours, assist with sign-ups and check-ins, and support club operations at the front desk.

This role emphasizes strong customer service, clear communication, and teamwork. You will help maintain a clean, welcoming environment, handle inquiries, and coordinate with the Club Manager for member concerns, contributing to a positive gym culture.

Qualifications

• Experience in customer service or retail environments.
• Strong communication and interpersonal skills.
• Able to work well in a team and adapt to a busy front-desk setting.

Responsibilities

• Greet/meet potential members and guests to create a positive experience.
• Handle front desk tasks, answer calls, and provide information.
• Assist with member sign-ups, check-ins, cancellations, and info updates.
• Facilitate member services questions and direct to appropriate manager when needed.
• Maintain cleanliness and organization at the front desk and club entrance.

Skills

Customer service

Communication

Team player

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.