Customer Service Rep

Paycom - ATS; Elk River (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for self and family

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

HSA

Pet Insurance

Job summary

Paycom - ATS is seeking a friendly front desk associate to greet members and guests, handle inquiries, arrange tours, and assist with member sign-ups and check-ins at our Elk River location.

This role requires excellent customer service, strong communication, and the ability to resolve questions with a friendly, professional approach to members and guests.

Qualifications

• Customer service experience preferred.
• Greeting and assisting members and guests.
• Ability to lift up to 50 lbs as needed.

Responsibilities

• Greet and assist potential members and guests.
• Answer phone calls with a polite, friendly manner.
• Assist with member sign-ups, tours, and check-ins.
• Help maintain front desk cleanliness and organization.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

MS Office

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.