Customer Service Rep

Planet Fitness - Baseline Fitness; Clinton (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one fam/f

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Clinton, IA, is seeking a team member to drive new member sales and create a positive, welcoming experience for members, prospective members, and guests. The role involves front desk duties, answering calls, giving tours, and assisting with sign-ups and account updates.

Essential behaviors emphasize excellent customer service, active listening, problem solving, diplomacy, and clear communication to ensure a high-quality club experience and smooth operations.

Qualifications

• Strong customer service skills.
• Honesty and good work ethic.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a positive member experience.
• Handle front desk tasks and answer phone calls politely.
• Take info calls and tours for inquiries.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and update accounts.
• Facilitate member services issues and forward to supervisor as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Listening

Communication

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.