Overnight

Planet Fitness; Thibodaux (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for self and one

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk team member to enhance member experiences through exceptional service at the Thibodaux club. You will greet guests, handle inquiries, conduct tours, and assist with sign-ups, cancellations, and account updates.

The role emphasizes strong communication, listening, and problem-solving to resolve issues and ensure a positive atmosphere for members and visitors alike.

Qualifications

• Strong customer service skills and ability to engage with members and guests.
• Active listening and empathy to resolve questions and concerns.
• Problem solving to address issues and improve the member experience.
• Tactful communication and diplomacy in all interactions.
• Ability to clearly communicate questions or issues to a supervisor.

Responsibilities

• Greet members and guests to create a positive first impression.
• Answer phone calls politely and assist with questions or concerns.
• Give info calls and tours to prospective members.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Forward service issues to Club Manager or Team Lead as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer Service

Communication

Problem Solving

Listening

Diplomacy

Tools

Basic Computer Proficiency

Job description

Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement OpportunitiesEssential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.