Customer Service Rep

Planet Fitness - Baseline Fitness; Faribault (MN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free gym membership

Dollars for Scholars Program

Employee Appreciation Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Team Member Support

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver a superior member experience at our Minnesota club. You will greet guests, answer questions, conduct tours, and support member sign-ups, check-ins, and account updates.

The role emphasizes strong customer service, teamwork, and reliable attendance, with a comprehensive benefits package and opportunities for advancement within the club network.

Qualifications

• Honesty and good work ethic are essential.
• Strong customer service skills are required.
• Basic computer proficiency is expected.

Responsibilities

• Greet and assist potential members, delivering a positive first impression.
• Handle front desk tasks: answer phones, assist with questions, tours, and information calls.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.

Skills

Customer service

Honesty

Work ethic

Basic computer skills

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.