Customer Service Rep

Planet Fitness - Baseline Fitness; Saint Cloud (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Free membership

Employee Appreciation Program

Advancement Opportunities

Dollars for Scholars Program

Pet Insurance

Job summary

Planet Fitness - Baseline Fitness is looking for a dedicated individual to manage new member sales and deliver an outstanding member experience. The role involves greeting and assisting potential members, managing front desk tasks, and ensuring the club's cleanliness.

The ideal candidate will possess strong customer service skills and a good work ethic. This position offers benefits like health insurance, a scholarship program, and free membership for the employee and one family member or friend.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer phone calls politely to assist with questions.
• Assist in member check-ins, sign-ups, and cancellations.
• Facilitate member service issues and questions.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Communication

Problem solving

Listening

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.