Customer Service Rep

Planet Fitness - Baseline Fitness; Santa Clarita (CA); On-site; USD 32,000 - 38,000; Part time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Gym Membership for self + 1

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate in Santa Clarita to drive new member sales and provide an outstanding member experience. You will greet guests, handle inquiries, assist with tours, sign-ups and account updates, and help maintain a clean, welcoming club environment.

The role emphasizes excellent customer service, effective communication, and team collaboration to ensure every visitor feels valued and supported.

Qualifications

• Strong customer service ethic with a friendly, professional demeanor.
• Effective communication and active listening skills.
• Basic computer skills for sign-ups, check-ins, and data updates.

Responsibilities

• Greet and assist potential and current members, delivering a positive experience.
• Answer phones and respond to inquiries with a courteous, helpful approach.
• Assist with member sign-ups, cancellations, check-ins and account updates.
• Maintain club cleanliness and support front-desk operations.

Skills

Customer service

Communication

Listening

Basic computer skills

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.