Customer Service Rep

Paycom - ATS; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Employee Appreciation

Job summary

Paycom - ATS is seeking a friendly Front Desk Associate to welcome members and guests, answer calls, schedule tours, and assist with sign-ups, cancellations, and BCM amenity usage. You will help maintain a clean club environment and support the Club Manager and Team Lead.

The role requires strong customer service, active listening, problem solving, and clear communication. Basic computer skills and the ability to lift up to 50 lbs are needed as part of daily tasks.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and guests to deliver a positive experience.
• Handle front desk duties: answer calls and provide information.
• Take info calls and tours; assist with member sign-ups and cancellations.
• Assist in member check-ins, BCM amenity usage, and account updates.
• Facilitate member services questions and forward to supervisor as needed.
• Help maintain club neatness/cleanliness.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.