Customer Service Rep

Paycom - ATS; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for self & family

Team Member Support

Health insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom club seeks a customer-focused front desk associate responsible for welcoming new and prospective members and delivering exceptional service to members and guests.

Key duties include answering inquiries, handling tours, assisting with sign-ups and cancellations, and maintaining accurate member records while ensuring a clean, welcoming club environment.

Qualifications

• Customer service experience with a focus on exceeding customer expectations.
• Active listening to understand and resolve member questions.
• Strong communication and interpersonal skills.
• Ability to handle inquiries with diplomacy and tact.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer phones and assist questions.
• Take information calls and tours; assist in member check-ins and sign-ups.
• Update member accounts and assist with cancellations and amenity usage.
• Facilitate member services issues and escalate to supervisor as needed.
• Maintain club cleanliness and create a welcoming environment.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.