Customer Service Rep

Paycom - ATS; Altoona (IA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS is seeking a friendly member services coordinator to greet guests and support front desk operations in Altoona. You will assist with tours, member sign-ins, and account updates while ensuring a positive experience.

You will handle information calls, route service questions to the Club Manager, and help keep the club neat and welcoming. Strong communication and reliability are essential for success.

Qualifications

• Experience delivering friendly and proactive customer service.
• Strong verbal and written communication abilities.
• Ability to listen empathetically and resolve issues promptly.
• Capable of working with diverse members and guests.
• Basic computer skills and willingness to learn club software.

Responsibilities

• Greet and assist potential and current members at the front desk.
• Answer phones politely, provide information, and schedule tours.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Facilitate BCM amenity usage and forward service questions to leadership.
• Maintain a clean, organized, welcoming club environment.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.