Customer Service Rep

Planet Fitness - Baseline Fitness; Oak Knoll (MN); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet members and guests, answer inquiries, and guide tours. You will process sign-ups, cancellations, and member updates while ensuring a welcoming, clean, and efficient club environment.

Responsibilities include assisting with check-ins, BCM amenity usage, and escalating issues to management. This on-site role supports a positive member experience and smooth club operations.

Qualifications

• Strong customer service skills and a friendly, approachable demeanor.
• Ability to listen actively and respond empathetically to members and guests.
• Good communication and problem-solving skills for member issues.

Responsibilities

• Greet and assist potential members, creating a positive first impression.
• Handle front desk tasks: answer phones, take tours, process sign-ups and cancellations.
• Assist with member check-ins, BCM amenity usage, and updating account information.
• Forward service issues to the Club Manager as needed and help maintain clean facilities.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.