Customer Service Rep

Paycom - ATS; Palm Desert (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Critical Illness Insurance

Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS is seeking a front desk oriented team member to deliver exceptional customer service and a warm welcome to members and guests in Palm Desert, CA. You will greet visitors, answer calls, give tours, and assist with sign-ups and account updates.

You will support member services, handle routine inquiries, and help maintain a clean, organized club environment while collaborating with the Club Manager and team to ensure a positive guest experience.

Qualifications

• Customer service experience required.
• Ability to greet members and answer questions.
• Experience with front desk or reception tasks.

Responsibilities

• Greet and meet potential members, providing a positive customer experience.
• Answer front desk calls politely and assist with questions or concerns.
• Take information calls and tours, assist with member check-ins and sign-ups.
• Assist with cancellations and BCM amenity usage and update member accounts.
• Facilitate member services issues and forward to the Club Manager as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Basic computer skills

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.