Customer Service Rep

Davenport Energy; Covington (VA); On-site; USD 51,577,000 - 60,174,000; Full time

Job summary

Davenport Energy in Covington, VA is seeking a detail‑oriented Customer Service Representative to handle inquiries, provide information, resolve issues, and ensure customer satisfaction. You will serve as the main contact across phone, email, and in-person channels, taking orders and managing accounts.

The role requires strong communication, math accuracy, and proficiency with Excel and Word. The job involves processing inquiries efficiently and maintaining positive customer relationships in a

Qualifications

• High school diploma or equivalent.
• Strong math skills and excellent communication.
• Proficient in Excel and Word; bookkeeping/data entry experience.

Responsibilities

• Maintain a Customer 1st Attitude.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods/tools.
• Handle customer complaints with appropriate solutions and alternatives.
• Use industry database software to keep records of customer interactions and process accounts.
• Follow communication procedures, guidelines and policies.
• Multitask, prioritize and manage time effectively.
• Go the extra mile to engage customers.

Skills

Strong basic math

Excellent communication skills

Bookkeeping/data entry

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Job Details

Job Location: Covington - Covington, VA 24426

Salary Range: $18.00 - $21.00 Hourly

Job Summary

A Customer Service Representative (CSR) is responsible for interacting with customers, providing information, resolving issues, and ensuring customer satisfaction. They serve as the primary point of contact, handling inquiries and complaints via various channels like phone, email, or in person. CSRs may also take orders, process payments, and manage customer accounts

Duties/Responsibilities

• Maintain a Customer 1st Attitude.


• Ability to manage large amounts of incoming calls.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Handle customer complaints, provide appropriate solutions and alternatives.


• Use industry database software to keep records of customer interactions, process customer accounts, and protect documents.


• Follow communication procedures, guidelines, and policies.


• Ability to multitask, prioritize, and manage time effectively.


• Go the extra mile to engage customers.

Qualifications

• Strong basic math skills.


• Proficient in both Excel and Word applications.


• Bookkeeping experience w/data entry capabilities.


• Excellent communication skills.

Education and Experience

• High school diploma or equivalent.

Physical Requirements

• Regularly required to sit for extended periods.


• Routinely stand and/or walk.


• Reach with hands and arms.