Customer Service Representative

Insight Pest Solutions LLC; Morrisville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Insight Pest Solutions LLC is seeking a Customer Service Representative in Morrisville, NC. The role involves being a liaison between the company and customers, managing incoming calls, resolving issues, and ensuring customer satisfaction. Candidates should have a High School Diploma, pass a drug test and background check, and ideally have some customer service experience. This is a full-time position requiring exemplary attendance Monday-Friday with possible Saturday shifts.

Qualifications

• Must pass a drug test and background check.
• Customer service experience in a call center setting preferred.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate and complete information.
• Meet personal and team targets.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and maintain account information.

Skills

Typing

Data Entry Skills

Attention to Detail

Team Player with High Level of Dedication

Organizational Skills

Ability to Work Under Strict Deadlines

Performance Management

Confidentiality

Thoroughness

Problem Solving/Analysis

Technical Capacity

High Energy

Education

High School Diploma or Equivalent

Associate Degree

Job description

A Customer Service Representative (CSR) acts as a liaison, provides service information, and resolves any emerging problems that customer accounts might face with accuracy and efficiency. A CSR should genuinely be excited to help customers, remain patient, empathetic, and communicatively passionate, put themselves in customers’ shoes, advocate for them when necessary, and confidently troubleshoot and investigate when they do not have enough information to resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Duties and responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Maintain customer records by updating account information.
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents in back end notes.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.

Key Skills

• Typing
• Data Entry Skills
• Attention to Detail
• Team Player with High Level of Dedication
• Organizational Skills
• Ability to Work Under Strict Deadlines
• Performance Management
• Confidentiality
• Thoroughness
• Problem Solving/Analysis
• Technical Capacity
• High Energy

It is essential to the job function to be present every day of work.

Qualifications

Due to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele.

Qualifications include:

• Pass a Drug Test
• Pass a Background check
• High School Diploma or Equivalent

Preferred Education and Experience:

• Associate Degree
• Customer Service Experience in a call center setting

Working Conditions

This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Working conditions may alter depending on the vast and varied tasks assigned. In general, individuals filling this position will work the majority of the time inside an office environment. Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturdays as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor.