Customer Service Rep

DAVENPORT ENERGY INC; Covington (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Davenport Energy Inc. is seeking a Customer Service Representative (CSR) to interact with customers, provide information, resolve issues, and ensure satisfaction.

You will be the primary contact via phone, email, or in person, taking orders, processing payments, and managing customer accounts. Responsibilities include maintaining a customer-first attitude, handling a high volume of calls, identifying customer needs, building relationships through clear communication, and following established

Qualifications

• Strong basic math skills.
• Proficient in Excel and Word.
• Bookkeeping and data entry experience.

Responsibilities

• Interact with customers and resolve issues.
• Take orders and process payments.
• Maintain customer accounts and records.
• Provide information and follow procedures.

Skills

Customer service

Communication

Multitasking

Excel

Word

Bookkeeping

Data entry

Education

High school diploma or equivalent

Tools

Database software

Job description

Job Summary:A Customer Service Representative (CSR) is responsible for interacting with customers, providing information, resolving issues, and ensuring customer satisfaction. They serve as the primary point of contact, handling inquiries and complaints via various channels like phone, email, or in person. CSRs may also take orders, process payments, and manage customer accountsDuties/Responsibilities:Maintain a Customer 1st Attitude.Ability to manage large amounts of incoming calls.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives.Use industry database software to keep records of customer interactions, process customer accounts, and protect documents.Follow communication procedures, guidelines, and policies.Ability to multitask, prioritize, and manage time effectively.Go the extra mile to engage customers.Required Skills/Abilities:Strong basic math skills.Proficient in both Excel and Word applications.Bookkeeping experience w/data entry capabilities.Excellent communication skills.Education and Experience:High school diploma or equivalent.Physical Requirements:Regularly required to sit for extended periods.Routinely stand and/or walk.Reach with hands and arms.