Customer Service Rep

Queen City Group; Charlotte (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Mentorship

Clear advancement

Recognition

Culture

Team events

Job summary

Queen City Group is hiring a Customer Service Representative to be the go-to resource for customers and colleagues, using product knowledge and communication to resolve questions and keep operations running smoothly. You’ll respond to inquiries by phone, email, and in person, resolve issues quickly, develop product knowledge, and coordinate with sales and operations to support campaigns and accounts.

This role offers paid training, mentorship, and clear advancement opportunities within a

Qualifications

• Friendly, patient, solutions-focused
• Clear written and verbal communication
• Strong organization and attention to detail
• Comfort with computers and learning new systems
• Customer service experience preferred

Responsibilities

• Respond to customer inquiries by phone, email, and in person with accuracy and care
• Resolve issues quickly and escalate complex concerns to the right team
• Develop and maintain thorough knowledge of our clients’ products and services
• Coordinate with the sales and operations teams to support campaigns and customer accounts
• Keep accurate records of customer interactions and follow-ups
• Identify recurring customer concerns and share feedback to improve the customer experience

Job description

As a Customer Service Representative, you’ll be the go-to resource for customers and colleagues alike. You’ll use your product knowledge and communication skills to resolve questions, keep operations running smoothly, and make sure every customer feels taken care of.

What You’ll Do

• Respond to customer inquiries by phone, email, and in person with accuracy and care.
• Resolve issues quickly and escaler complex concerns to the right team.
• Develop and maintain thorough knowledge of our clients’ products and services.
• Coordinate with the sales and operations teams to support campaigns and customer accounts.
• Keep accurate records of customer interactions and follow-ups.
• Identify recurring customer concerns and share feedback to improve the customer experience.

What We’re Looking For

• A friendly, patient, and solutions-focused approach.
• Clear written and verbal communication.
• Strong organization and attention to detail.
• Comfort with computers and learning new systems.
• Customer service experience is preferred.

Where This Role Leads: Senior Customer Service, Operations, and Team Leadership roles.

What We Offer

• Paid training. Hands-on training and ongoing professional development.
• Mentorship. One-on-one mentorship from experienced leaders.
• Clear advancement. Promotions based on performance, not tenure.
• Recognition. Incentives and rewards for top performers.
• Culture. A collaborative, energetic team culture.
• Beyond the office. Team events, friendly competitions, and community involvement.

Queen City Group is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

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