Overnight

Planet Fitness - Baseline Fitness; Lakewood (CO); On-site; USD 27,000 - 38,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Lakewood, CO is seeking a friendly Front Desk Associate to greet potential members, sign up new members, and provide a positive guest experience. You will handle front desk tasks, field information calls, check members in, and lead tours of the club.

This role requires strong customer service, basic computer proficiency, and the ability to lift up to 50 lbs. You will assist with member services questions and help maintain the club’s cleanliness between shifts.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, checking members in, signing up new members, and tours.
• Assist with member services issues and forward to Club Manager as needed.
• Maintain neatness/cleanliness of the club and support training as required.

Skills

Customer service

Computer literacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time