Customer Service Rep

Planet Fitness - Baseline Fitness; Lafayette (LA); On-site; USD 16,531 - 22,041; Full time

Job summary

Planet Fitness - Baseline Fitness in Lafayette, LA is seeking a friendly Front Desk Associate to greet members, check in guests, sign up new members, and lead tours of the club.

The role emphasizes strong customer service, clear communication, and the ability to manage member accounts and questions, while maintaining a clean, welcoming facility during 4 eight-hour shifts.

Qualifications

• Excellent customer service skills
• Able to lift up to 50 lbs
• Standing and walking 75% of shift
• Strong communication with customers and coworkers
• Ability to sign up new members and explain membership options

Responsibilities

• Greet and meet potential members, providing a great customer experience
• Handle front desk tasks, calls, signups, and member sign-ins
• Give tours to potential members
• Assist with member account changes and forward issues to Club Manager/Assistant Manager
• Help maintain club cleanliness and overall appearance

Skills

Customer service

Communication

Teamwork

Basic computer

Education

High school diploma

Tools

POS system

MS Office

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time