Customer Service Rep

Lincare; Beltsville (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Beltsville, Maryland is seeking a customer service associate to communicate with customers, answer questions, resolve issues, and support compliance with physician directives. The role involves handling inbound and outbound calls, entering orders, and maintaining accurate records.

This position offers compensation in the $15 to $20 per hour range and requires attentive, detail-oriented service to ensure customer satisfaction and adherence to physician directions.

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for additional products/services
• Assesses compliance with physician orders
• Answers questions and educates customers about products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Updates demographic information in records

Skills

Customer service

Tools

CRM system

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records