Customer Service Rep

Planet Fitness - Baseline Fitness; Santa Paula (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one?amily

Job summary

Planet Fitness - Baseline Fitness seeks a friendly front desk associate to drive new member sales and deliver exceptional member experiences. You will greet guests, answer questions, provide tours, and assist with sign-ups and account changes.

This role requires strong customer service, listening, and problem-solving skills, plus basic computer proficiency. You will support club operations, manage check-ins, cancellations, and keep the facility clean and welcoming.

Qualifications

• Customer service-focused requirements and ability to interact with members and guests.
• Able to listen actively and respond empathetically to inquiries.
• Strong communication skills for front desk interactions and coaching customers.

Responsibilities

• Greet and meet potential members, providing a positive experience.
• Handle front desk tasks and answer phone inquiries.
• Take information calls and tours; assist in member sign-ups and cancellations.
• Support BCM amenities usage and update member accounts as needed.
• Maintain club cleanliness and assist the club team.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Teamwork

Tools

Basic computer proficiency

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.