Self-Storage Customer Experience & Sales Associate

Mini Mall Storage; Louisville-Jefferson County (Balance) (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Daytime schedule

Health/dental/vision insurance

401(k) matching

Employee assistance

Employee discounts

Career growth

Safety culture

Job summary

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) in Louisville, KY. This role blends customer service, sales, and property operations to help customers select storage solutions while keeping facilities safe, clean, and welcoming.

Join a fast-growing company with competitive hourly pay, a bonus program, and full-time daytime hours. Benefits include health/dental/vision, life insurance, 401(k) matching, and career growth opportunities. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• As part of our hiring process, a background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Multitasking

Education

High school diploma

Job description

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) in Louisville, KY. This role blends customer service, sales, and property operations to help customers select storage solutions while keeping facilities safe, clean, and welcoming.

Join a fast-growing company with competitive hourly pay, a bonus program, and full-time daytime hours. Benefits include health/dental/vision, life insurance, 401(k) matching, and career growth opportunities. Equal opportunity employer.