Customer Service & Recruiting Coordinator

Home Instead, Inc.; Wadsworth (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid vacation + holidays + personal a[

Job summary

Home Instead – Wadsworth Office is hiring a Customer Service & Recruiting Coordinator to be the first point of contact for families seeking care and individuals seeking employment. This full-time role pays $40,000-$45,000 plus bonus potential and requires exceptional communication and organizational skills.

You will guide clients through inquiries, screen prospective caregivers, and coordinate onboarding, training, and documentation while supporting quality assurance and community partnerships.

Qualifications

• Experience in homecare or healthcare preferred.
• Customer service experience is required.
• Recruiting experience is required.
• Excellent phone, customer service and communication skills.
• Highly organized with strong attention to detail.

Responsibilities

• Guide potential clients through a consultative service inquiry process.
• Conduct employment inquiries with prospective caregivers.
• Coordinate and support caregiver onboarding and orientation.
• Assist with training programs and educational events.
• Maintain accurate client and caregiver records.
• Support quality assurance initiatives and follow-up activities.
• Help coordinate caregiver meetings, in-services, and ongoing training.
• Build strong relationships with clients, families, caregivers, and community partners.
• Ensure outstanding customer service and timely follow-through on every inquiry.

Skills

Customer service

Phone skills

Communication

Organizational skills

Time management

Tools

Salesforce

Microsoft Word

Excel

Job description

Customer Service & Recruiting Coordinator
Home Instead - Wadsworth Office (Notremote)
$40,000-$45,000 +bonus opportunity

Are you a people loving, strong communicator who is highly organized and tech-savvy? We have an opportunity for you.

Home Instead is seeking a Customer Service & Recruiting Coordinator to serve as the first point of contact for families seeking care and individuals looking for meaningful employment opportunities. This critical role helps ensure families receive outstanding service, caregivers receive exceptional support, and our office operates efficiently.

Perks & Benefits of being a Customer Service & Recruiting Coordinator:

• Competitive pay: $40,000 - $45,000/year +bonus opportunity
• Paid vacation + holidays + personal days
• Health Insurance
• Retirement Plan
• Tuition reimbursement
• Mileage reimbursement
• Ongoing personal & professional development
• Supportive, fun-loving team culture
• Room to grow-we promote from within first
• Fun loving, motivated staff

Still need a little more information?

What do Customer Service & Recruiting Coordinators do?

• Guide potential clients through a consultative service inquiry process
• Conduct employment inquiries with prospective caregivers
• Coordinate and support caregiver onboarding and orientation
• Assist with training programs and educational events
• Maintain accurate client and caregiver records
• Support quality assurance initiatives and follow-up activities
• Help coordinate caregiver meetings, in-services, and ongoing training
• Build strong relationships with clients, families, caregivers, and community partners
• Ensure outstanding customer service and timely follow-through on every inquiry

Still not sure?

What will make you a great Customer Service & Recruiting Coordinator?

• Genuinely loving to help people
• Exceptional phone, customer service, and communication skills
• Highly organized and detail-oriented
• Has excellent follow-up and time-management skills
• Loves juggling multiple priorities without losing track of details
• A technology lover: Microsoft Word, Excel, and Salesforce
• Works independently while being an outstanding team player
• Demonstrates professionalism, integrity, discretion, and accountability
• Learns quickly and takes ownership of responsibilities
• Is comfortable speaking with clients, families, applicants, and caregivers throughout the day

Requirements we hope to see:

• Homecareand/or Healthcareexperience
• Customer service experience
• Recruiting experience

What else you should know:

• This is a full-time position!
• Typical schedule Monday-Friday 8:30am – 4:30pm, but remember we’re a company of people who work with people, so flexibility is afforded, but also required.
• Local candidates (Northeast Ohio) only, please.

WHY JOIN HOME INSTEAD

At Home Instead, we believe in Living Our Mission—We are compassionate |We are reliable | We are trustworthy. You’ll be part of a close-knit office that values your contributions and celebrates your growth. This is more than just work—it's a chance to make a real difference in the lives of seniors and the caregivers who support them.

Benefits:

• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement