Client Care Coordinator

Place 2B Properties; New Cumberland (Cumberland County); On-site; USD 42,000 - 66,000; Full time

Job summary

Assisting Hands Home Care – Mechanicsburg in Mechanicsburg, PA, is seeking a Client Care Coordinator / Caregiver Recruiter. You will recruit, onboard, and support our Care Team while assisting with scheduling and client communication.

We value someone who is great with people, organized, driven, dependable, and eager to learn. You’ll work closely with the owners and administrative team in a fast-paced, team-focused environment that grows with the business.

Qualifications

• High School Diploma or GED required.
• 1–2 years recruiting experience preferred.
• Home Care, healthcare, or caregiving experience is a plus.
• Strong customer service, sales, recruiting, scheduling, or relationship-building experience is highly valued.

Responsibilities

• Recruit and build a team of caregivers through multiple channels.
• Schedule coverage and communicate with caregivers and clients.
• Support office operations and coordinate with owners and admin team.
• Participate in after-hours on-call rotation as assigned.

Skills

Recruiting experience

Customer service

Scheduling

Relationship-building

Education

High School Diploma/GED

Job description

Client Care Coordinator / Caregiver Recruiter

Assisting Hands Home Care – Mechanicsburg

Are you a people person who can spot great talent when you meet it?

Do you enjoy talking with people, building relationships, and making a difference? Are you naturally curious and friendly, but also able to recognize when someone simply isn't the right fit? Do you thrive in a fast-paced environment where every day is a little different?

If so, we may be looking for YOU!

Join Our Team

Assisting Hands Home Care is looking for a Client Care Coordinator / Caregiver Recruiter to join our growing team in Mechanicsburg.

Recruiting will be your primary focus. You will play a critical role in building, growing, and maintaining our team of exceptional caregivers who provide care, companionship, and support to seniors in our community.

You will be one of the first people prospective caregivers meet when they connect with Assisting Hands. Your ability to connect with people, identify great candidates, and create a positive experience will directly impact the quality of care we provide to our clients.

But this position is about more than recruiting. We are a team, and everyone pitches in. You will also help with scheduling, caregiver and client communication, office needs, and other responsibilities that help keep our growing business running smoothly.

We are looking for a true Recruitment & Team Rock Star!

Someone who is:

Reliable. Coachable. Curious. Committed.

Someone who takes ownership, follows through, moves with a sense of urgency, and genuinely cares about finding the right people for the right clients.

What You'll Do

Your primary responsibility will be recruiting and building our exceptional Care Team, but you will also become an important part of our day-to-day operations and will work closely with the owners and other members of our team.

Your responsibilities will include:

Recruiting & Caregiver Team Building

• Recruiting assigned number of new caregivers each week through Indeed, social media, job fairs, networking, referrals, and other creative recruiting strategies
• Following up with applicants quickly and consistently—speed matters in recruiting!
• Conducting phone screens and interviews to identify candidates who are the right fit for our company and our clients
• Conducting reference checks and assisting with required background checks and employment screening
• Collecting and maintaining all required caregiver credentials and documentation
• Building strong relationships with caregivers throughout the hiring and onboarding process
• Helping with caregiver retention, engagement, and communication
• Monitoring recruiting platforms and resources daily and making sure no candidate falls through the cracks
• Tracking recruiting activity and meeting established daily, weekly, monthly, and quarterly goals

Scheduling & Client Support

• Assist with caregiver scheduling and maintaining appropriate coverage for client shifts
• Communicate with caregivers regarding schedules, availability, and changes
• Help coordinate coverage when caregivers are unavailable or schedules change
• Provide professional and compassionate customer service to clients and their families
• Gather information from prospective clients and schedule client intakes for the Administrator
• Help ensure clients receive timely communication and excellent service

Team & Office Support

• Work closely with the owners and administrative team to help accomplish the day-to-day needs of the business
• Be willing to jump in and help wherever needed—we are a team, and no one is above pitching in!
• Assist with special projects, office organization, caregiver communication, and other administrative responsibilities
• Help identify problems and take initiative to find solutions rather than waiting to be asked
• Participate in the after-hours on-call rotation as assigned

The role will evolve as our company grows, and duties may change based on the needs of our clients, caregivers, and team.

What We're Looking For

You don't have to be a career recruiter to be successful in this position.

We are looking for someone who is great with people, organized, driven, dependable, and willing to learn.

You should be someone who:

• Loves talking to people and building relationships
• Can quickly make someone feel comfortable and welcome
• Is comfortable picking up the phone and making lots of calls
• Has excellent communication skills
• Is organized and pays close attention to detail
• Can prioritize and manage multiple things at once
• Has a strong sense of urgency and follows through
• Is comfortable working toward measurable goals
• Can have difficult conversations when necessary
• Is compassionate, but also able to make sound hiring decisions
• Takes initiative rather than waiting to tell you what to do
• Is flexible and willing to jump in wherever the team needs help
• Enjoys being part of a close-knit, collaborative team
• Is Reliable, Coachable, Curious, and Committed

Experience

• High School Diploma/GED required
• 1–2 years of recruiting experience preferred
• Home Care, Healthcare, or Caregiving experience is a plus
• Strong customer service, sales, recruiting, scheduling, or relationship-building experience is highly valued

Why This Position Matters

Every great caregiver we hire has the potential to make a tremendous difference in someone's life.

The people you recruit may become the person who helps a senior remain safely at home, gives a family caregiver a much-needed break, or simply provides companionship to someone who needs it.

You aren't just filling shifts. You're helping build a team that changes lives.

And because we are a growing company, your work will be noticed and will matter. You will work directly with the owners and have the opportunity to be involved in many different aspects of the business.

If you like having a variety of responsibilities, enjoy working with people, and want to be part of a team where everyone works together to get the job done, this could be a great fit.

Schedule: Monday–Friday | 8:30 AM–5:00 PM

After-hours on-call participation as assigned.

Think You'd Be a Great Fit?

If you're energetic, personable, organized, driven, and genuinely enjoy working with people, we'd love to hear from you!

We're looking for someone who wants to be more than an employee—we're looking for someone who wants to become an important part of the Assisting Hands team and help us continue to grow.