Remote Customer Insights Program Manager — Drive Impact

Aston Carter; United States; Remote; USD 73,000 - 74,000; Full time

Job summary

Aston Carter seeks a Customer Insights Program Manager to drive cross-functional initiatives focused on customer feedback, stakeholder engagement, and process improvements within a large tech environment. This role requires onsite work in Seattle or Bellevue as needed.

You will coordinate multiple projects, partner with Marketing, QA, Product Management, and Customer Insights teams, and translate data into actionable business outcomes for leadership.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4-7 years of experience in Project Management, Program Management, or a related field.
• Strong stakeholder management experience with the ability to confidently engage and influence cross-functional partners.
• Proven experience coordinating projects across multiple teams and business functions.
• Experience working with data, reporting, and basic analytics to support business decision-making.
• Advanced proficiency with Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently with minimal guidance and take ownership of deliverables.
• Demonstrated ability to explain findings, communicate project outcomes, and present recommendations to stakeholders.

Responsibilities

• Lead and coordinate multiple projects and programs simultaneously, ensuring timely delivery and successful outcomes.
• Partner with cross-functional stakeholders including Marketing, QA, Product Management, and Customer Insights teams.
• Track project milestones, establish timelines, assign responsibilities, and monitor progress against objectives.
• Prepare and present project status updates, executive summaries, and progress reports to leadership.
• Drive operational improvements and process optimization initiatives that enhance team efficiency and effectiveness.
• Collaborate with internal stakeholders to gather business requirements, align priorities, and remove project roadblocks.
• Support customer feedback and insights initiatives, including survey programs and VOC activities when applicable.
• Analyze and interpret data, metrics, and reporting outputs to identify trends and provide recommendations.
• Ensure projects remain aligned with organizational goals and customer experience objectives.
• Influence stakeholders and drive results through strong communication, collaboration, and relationship-building skills.

Skills

Stakeholder management

Project coordination

Data analytics

Microsoft Excel

Communication

Problem solving

Independent work

Presenting findings

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Aston Carter seeks a Customer Insights Program Manager to drive cross-functional initiatives focused on customer feedback, stakeholder engagement, and process improvements within a large tech environment. This role requires onsite work in Seattle or Bellevue as needed.

You will coordinate multiple projects, partner with Marketing, QA, Product Management, and Customer Insights teams, and translate data into actionable business outcomes for leadership.